1 reviews | Active since Oct 2016
Unreliable and terrible customer service
<p>Telkom has for the last 3 months been unable to tell me why my account has not reduced in the amount owed and yet has reflections of payments made. That is theft. Secondly they cannot tell me why when they check for my ID number it does not appear on their system. Thirdly a consultant by the name of Celiwe sent me a terribly worded text message and refered to me with the wrong name. Leading me to believe they just pull details out of their bums! now I am sitting with a written off account of R25000 with no explanation and no communication. WHY! </p>
I called telkom again yesterday/ On my own charger for a 45 minute call only to be tolk telkom has it documented that they made an error with my billing from the beginning but now becuase my number has been revoked or however they phrase it the best they can do is to offer a payment agreement of 40% then 30% and another 30% on the total bill paid over 3 months. That is R10000, and two payments of R7500. The bill amount when I call the call center is R25000 but when I went into Telkom at fourways crossing the bill amount is R27190. Now tell me telkom. If I wanted to pay R10000 per month would I have opted for a contract where I would pay R1750 each month. The incovinience comes now that one you cannot rectify the matter satisfactorily neither have I been contacted I have to do the follow ups each time. There is an alternative number provided it has never been called. This has now seriously affected my once stellar credit rating and all I get from you is "someone from our billing team will be in touch in 7 working days or so, in the event that this doesnt happen please contact us again and we will escalate the matter" Will your escalating the matter fix my credit record NO! Will it explain my bill NO! Will it give back time wasted calling you each time? NO! do better man!
I called telkom again yesterday/ On my own charger for a 45 minute call only to be tolk telkom has it documented that they made an error with my billing from the beginning but now becuase my number has been revoked or however they phrase it the best they can do is to offer a payment agreement of 40% then 30% and another 30% on the total bill paid over 3 months. That is R10000, and two payments of R7500. The bill amount when I call the call center is R25000 but when I went into Telkom at fourways crossing the bill amount is R27190. Now tell me telkom. If I wanted to pay R10000 per month would I have opted for a contract where I would pay R1750 each month. The incovinience comes now that one you cannot rectify the matter satisfactorily neither have I been contacted I have to do the follow ups each time. There is an alternative number provided it has never been called. This has now seriously affected my once stellar credit rating and all I get from you is "someone from our billing team will be in touch in 7 working days or so, in the event that this doesnt happen please contact us again and we will escalate the matter" Will your escalating the matter fix my credit record NO! Will it explain my bill NO! Will it give back time wasted calling you each time? NO! do better man!