unreliable and money making ****

I have a contract with telkom and recently upgraded as my contract term was finished. Now this new phone is damaged and I took an insurance from the first day I took a contract with telkom. So I called the insurance company that telkom works with finrite and trust me it a struggle to get through them. When I managed to speak to one of their consultants she advise me that telkom did not update my new phone, it still reflects huawei. I mean really what kind of incompetency is this? Telkom has been debiting my account every month and as a loyal client I paid with no hustle and now this??? I m so disappointing and the service I am getting , Before asking clients to take your unreliable insurance tell them the truth that is your way of making money. I am now out of a phone for 4 weeks when I have been paying for insurance.