unreliable

Had to have a line installed on the 7 may for which i took a day leave from work and no one came.i logeed a complaint on telkom website bt no response.the next day on my way home from work sumone called to ask if im at home as the technician is on his way,no appologies or reason given for not showing up previous day.the technician found that he cud not install the line as the previous owner of my house renovated and moved the outside box.wen he wanted to check the neibours box he was denied entry on the premises,sayong i need to sort the problem with the neihbour out.so now that i found where the previous line was connected i went back to telkom to request a technician to come and have a look on the 11th may,i was told the wil make contact with a technician to come again,i again received sms saying that atechnician will come but yet again no one came.so after calling 10210 numerous times and waitng on hold for 30 mins everytime no luck. So what do i have to do now as telkom wont assist.