Unregistred Contract Sim Card

I app**** for a contract from Telkom last month. I received my phone last week Wednesday 08/11/2017. The following day I called Telkom to activate the Sim card. The call center lady told me it usually takes 48 hrs for the Sim card to be activated and that I should take the sim card out of the phone. On friday afternoon i called back. A lady assisted me and said she has will excalade my query. I then received an sms on 10/11/2017 with a case number on: ********** 2.

During the weekend hoping my sim is active. I kept inserting my sim but it didint show as if it is registred. On Monday 13/11/2017, I called again. The consultant told me that they have to wait for the case to be closed, nothing can be done. I then called again on Tuesday 14/11/2017, the consultant this time told me that they still waiting for the courier company to send the papers, which I dont understand because Im still waiting to be registered. Its now 15/11/2017, 7 days after receiving the phone 168 hours later and my sim card is still not registered.

What should I do now Telkom????????????????

In case you guys are unaware, the purpose of this contract is to conduct my work and business. I cant afford no to have a phone.

This is bull