BS
Bianca S

1 reviews | Active since Dec 2015

08 Dec 2015, 09:26

unreasonable account

Good day, after being harassed by Telkom mobile's consultants, and being promised that I will only be paying for data and airtime after my contract have expired, I decided to keep the package as it seemed very reasonable, after doing that I have received a very unreasonable account now, with no luck or help from Telkom mobile, I am now fed up with them, the amount that they billed me now is even more than what I paid when I was still paying for the device and data and airtime, so how did they manage to calculate that? in October 2015 I received an account for R235.76 which I'm more than happy to pay, but in November I received an invoice with the balance due as R 974.77, I'm getting R150 airtime and 2.5GB data, so how did they get to this amount, I would like feedback and they can cancel this contract with immediate effect, I agreed to a month to month contract but this was not what was explained to me, Mildred from Telkom told me that I will only be paying for my data and airtime, but now I'm paying for whom knows what else as the device is already paid off and not even working anymore!!!!

0
Replies (1)
Telkom
Telkom's reply08 Dec 2015, 11:25
Official
Hello SmitBianca ,

Thank you for making contact with us. We apologise for the frustrations you have experienced.

This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.

Should you need to contact us for any further questions please contact us via Email: ***.


Your reference number is: SM175951

Regards
Narriman
Telkom Social Media Team