Unqualified staff

I am experiencing an ongoing issue with blacklisting my ****** phone. My phone was ****** on 01/03/2025, and I promptly notified Telkom to request that the device be blacklisted. Unfortunately, despite my initial contact, the request has not been processed.

The team leader, Fundiso Shongo, failed to take the necessary action. I followed up on this matter on the 4th and again today, the 6th, but as of now, the phone has still not been blacklisted.

Each time I contact the call centre, I am connected with a different agent, and unfortunately, the support I receive continues to be inadequate. The repeated need to explain my situation and the lack of resolution has been incredibly frustrating.