Unqualified personnel and bad service

My husband and I have both Telkom accounts. My payment goes off by debit order and my husband has been trying to get Telkom to let his also go off by debit order but it is not happening. They have an excuse every time we ask them. He now has to make the payment electronically and every time Telkom cuts his service and place him on the collection list even though he has paid the amount directly into Telkom’s bank account before the end of the month. He now once again called the call center and they said they see the payment but, somebody placed him on the collection list so he has to wait 14 days before his account will be active again.

This is truly bad service and now my husband’s work is also effect. We are disappointed with the service but, I don’t even think it helps to complain because, nothing will be do no rectify the problem as in the past.