1 reviews | Active since Sept 2016
Unproffessional and shouts at clients!
<p>I tried upgrading my contracts at the Mokopane branch. One upgrade was appoved, and one was sent for referral.</p> <p> </p> <p>I called Pauline, who assisted me at the store to remind her that the debit order should have been moved to my business bank, as I pay the contracts via eft, and the manager told me that I must have it done by debit order. Needless to say, after numerous attemts where no one answers the phone, I finally got through. I tried asking her if she had mentioned that the contract gets paid by the business, and she said yes. I tried asking her if she changed the details, and she kept on interrupting me saying its been done. However, when she was assisting me, she was assisting another client inbetween, and had to find out about products, as she does not have very good product knowledge. I never had time to tell her about the details. When I asked her to please give me time to finish asking my question, she said she has a client and will call me back - thats what she's been saying since day one. So I said that she must just let me ask the question, and that I am also a customer. She shouted "Jissis!!!" and put the phone down in my ear. </p> <p> </p> <p>The irony of the situation is, I moved banks, so my contract is going to be declined, because of one unefficient employee who thinks she is the CEO of Telkom.</p> <p> </p> <p>I went to the store to speak to the manager, who was not there and was provided with her cellphone number. I said to Pauline that she can cancel my contract, and that I will not be treated like that. She shouted at me infront of 2 customers and employees that I have no manners and she does not care to resign because she will not help me, I am rude. I said "Listen to how you are going on, first you put the phone down in my ear and now you shout again, but I am rude". Not to mention I could not get a word in, she kept on shouting.</p> <p> </p> <p>I called the manager but could not get hold of her.</p> <p> </p> <p>This is how "dear valued client" you are at Telkom.</p>