Unprofessionalism beyond explaination

I have on my property 2 telkom db boxes. 1 on a pole on the back of house and the other built into the side wall of my house. I am busy with home improvements of my home and I am putting up a granny cottage at the back of my home and also extending the main building of my home. I have logged the fault with telkom informing them of the removal of these db boxes on my property in January, long before any work being started on my property. Every time I did a follow up I was told a technician will come out and when I asked for for a reference number, none was given , the call center agent will tell me someone will contact and when i call again another agent will tell me that there was no record on the system as the agent that assisted me did not record anything. this continued and eventually on the 23 May 2018 i was given a reference number 59059. a technician came out to my property and informed me the box on the pole can be removed but it was a cost factor for telkom and a contractor will have to be hired by telkom to remove this and the was built into my wall of my home will be a problem and an inspector will come in to have a look to decide what has to be done. To date there has been no assistance. Weekly follow-ups were made with Telkom. On the 13/07/2018 an agent Asanda who then told me the fault could not be picked up and she was logging another fault and a technician would come out. so was i now to wait for the process to start all over again and she then gave me a new reference number 67087 but no technician has come over since then. On the 18/07/2018 I once again contacted Telkom and was told by an agent Njabulo that the reference number 59059 was now closed. This really was very unprofessional as they did not attend to the fault out but closed it instead. I was rather annoyed and upset with the very poor service and asked to speak to his someone with higher authority and was told to hold on for a second and was then told that the supervisor is going for a meeting but my details were given to him and he will call me when he was done but no response from the supervisor to date. 5 minutes later I called an spoke to another agent who spoke to her supervisor and was told to tell me to take photos of the boxes and email to him in order to escalate the fault. I asked to speak to the supervisor but was told the supervisor wants me to send the photos and send via email to ********** this i did and sent on the 24/07/2018 and still response. This has now caused a huge problem for me as the contractors have already started working and are moving rather fast this is already causing a delay. the trenches for the granny cottage has already been dug and ready for the inspector to come and have a look but it will not be passed with the pole still there as it is inside the granny cottage and very close to the trenches as well. i will not be responsible if the contractors continue with their work which results in the pole falling and causing break in service to those lines connected to this box. I thereafter contacted someone from telkom and was told that the fault was not closed but sitting with the planning department as they have no funds and busy planning what to do. this is utter nonsense and unprofessionalism is beyond as this is my property and should be removed immediately. Why should i be given the run around due to telkom. i once again telephoned telkom today and my details were taken down and i was told that i will be assisted in trying to receive some feedback but non what so ever. Please urgently assist as Telkom has rendered such poor service and it is very disappointing that people have to suffer and the bear the consequences with such unprofessional behavior. Rating should actually be a 0 instead of terrible......