Unprofessional, unpunctual and cost me an entire day's pay

<p>I have heard all the terrible tales about Telkom's service, but to experience it firsthand is something else.</p> <p> </p> <p>I made a booking for a landline installation on the 18th of January, and was told they would come on the 6th of February (today), and that I would need to be there from 07:30 until 16:00, since it is a whole day appointment.</p> <p> </p> <p>Now if I don't work, I don't get paid, so I decided I will take the day off to be here anyway for this. Patiently waited entire day without hearing a word from them. Tried calling multiple times, wasting around an hours worth of airtime. Still no information.<br /><br />Come 16:00, nothing. finally, just before 17:00 a subcontractor of theirs called CORLINE pitches up. They briefly look to asses how much work is required.<br /><br />Once they see that it is not a simple job and will take an hour or two, disappear for awhile saying they need to check something. Once they return to me, they give some kind of excuse which I didn't understand, and tell me it will take another two or three days.</p> <p>No matter what I explain to them I cannot simply take more time off, nothing can persuade them. While dealing with the one sent to talk to me, the other two were lounging about in the van s******ing. My assumption is that it was too late and they didnt want to work anymore.</p> <p> </p> <p>The final outcome of the whole thing: all they can do is comment on the incident in their daily report and I should propably reapply. This is COMPLETELY unacceptable.</p> <p> </p> <p>So whether the blame lies in Corline or Telkom, I do not know. Either way I am the one stuck with the costs, with no clear way ahead, and no way to proceed.</p> <p> </p> <p>Does anybody have any advice on how to proceed?</p>