Unprofessional Terrible Service From Telkom 10217

<p>We are a telecommunication company who work using the internet ,We have internet issues since the 13 June 2016 and we reported it to telkom and we were given a ref no for the fault . 611cwk.The problem hasmsince not been resolved to date .</p> <p> </p> <p>We have called the callcenter 10217 from the 13 th June to Date being 22 June .We a still not able to access the internet and work ,we have been sent from pillar to post ,i have spoken to so many agents each with different stories and they keep saying sytem is updated with fault but our problem is not solved .</p> <p>On the 15th furstrated again we called 10217 where we were assisted by Sibongile Vilakazi ,who advise we get router tested but to ensure problem was not with the router we bought a new router and she helped us through with setup but still the internet would not work .She logged another fault ref no 544cwk and to date we still do not have access to internet and they still have not assigned a technician to come and distinguish our problem.</p> <p>So this morning being the 22 June i yet again called Telkom firstly my call was dropped after holding for 20 minutes for a supervisor .I called again @ 9:30 am and i managed to get hold of a manager Austin Mathebula who assured me they would call me back after getting hold of the relevant department who assignes technicians ,to which he failed to do so .I then called at 12:22pm after seeing i was not getting feedback and i was advised the same manager who promised to give me feedback was not available for the day he had training.I then spoke to Siya Mkwa**** a supervisor who said he was calling the relevant department but he said there was no response meaning they were on lunch ,he also promised to call me with feedback .To my furstration i called again at 13:49pm and spoke to an agent who told me Siya was busy on an escalation i asked to hold so i could speak with him and see if there was any feedback ,After holding my call was dropped on my ear @14:07pm .</p> <p>The kind of service Telkom has offered us over the past week and a half is terrible to say the least ,instead of getting help we are being told story after the other .We have been using Telkom internet for years and for them to treat us in such a manner is beyond me .We have lost alot of time and money because due to llack of internet we have not been productive at all and it is going t the end of week 2 without internet service .</p> <p> </p> <p>Telkom has really let us down for the service they have given us ,im terribly dissapointed that it will take 1 week and a half or even more for them to attend to a business internet fault that has been logged .</p>