ZS
Zamawelase S

1 reviews | Active since Apr 2018

10 Apr 2018, 15:08

Unprofessional Telkom

Telkom has been the worst decision I have ever made for my business ... After endless hassles I decided to cancel their service.. Last year November 2017 I went to the Pavillion branch to cancel their service ... I filled in a form ... and was given an email address that didn't work ... I researched and emailed to several others and have been sent from pillar to post just to get a cancellation done ... till date they still send invoices ... even months after the cancellation letter has been sent .. I've emailed ... I've sent to their Facebook page ... their service is absolutely unprofessional.

Warning to future customers...

Don't waste your money on Telkom . .. their services seem cheap but it actually isn't . .. their network is intermittent and you'll also struggle to get hold of someone to assist you with it .. not only that ... you will struggle with cancelling ... Imagine from Nov 2017 till date fighting a company to cancel their service ...

0
Replies (2)
Telkom
Telkom's reply27 Apr 2018, 07:20
Official

Hi Zamawelase

Thank you for contacting us

This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.

We do apologize for any inconvenience caused to you and for late response.

Your reference number is:AI***

Regards

Luleka

Telkom Social Media

Best regards,

Telkom
Telkom's reply18 Jun 2018, 08:49
Official

Hi Zamawelase ,

Thank you for getting in touch with us, we apologise for the late response.

Kindly be advised that the account has been written off with an amount of R3,563.64, that still needs to be paid .


We apologise for any inconvenience caused.

Kind regards,
Launa
Telkom Social Media Team

Best regards,