1 reviews | Active since Sept 2016
Unprofessional Staff of Telkom Mobile
<p>I have ordered a cellphone from Telkom Mobile Call Centre some weeks ago, after a long wait the package was delivered on Monday 12 September 2016 after it was first delivered to the wrong address. As if that was not enough the wrong cellphone was delivered. I called Telkom Mobile again to make new arrangements for the correct order to be delivered, perhaps as quick as they have collected the incorrect order. That was not to be because today is Thursday and no phone was delivered, despite having paid already. I have called the call centre and spent more that 20 minutes on the line being transferred from one department to the other, the last person told me that my order wasnt appearing on their system, and advise me to ask the courier service company what happened my order, which I flatly refused. She asked me to go to the Telkom Mobile Shop for assistance because she cant and no one else can help. I have asked if really they cant help me the answer was "no problem". I was told that all the Managers were attending the Annual General Meeting and no one could help me. I am deeply dissapointed by the terrible level of service from Telkom Mobile staff. </p>
Hi Noleen
Thanks for the response, this morning I was contacted by your consultant by the name of Ayanda, and it sounded as if the order was only being placed then. Next is the waiting again, until when - I dont know.
Best regards
Tebello
Hi Noleen
Thanks for the response, this morning I was contacted by your consultant by the name of Ayanda, and it sounded as if the order was only being placed then. Next is the waiting again, until when - I dont know.
Best regards
Tebello
Hi Noleen
Can you please update me on the progress made thus far, since the telephone call from your consultant nothing was done.
Best regards,
Hi Noleen
Can you please update me on the progress made thus far, since the telephone call from your consultant nothing was done.
Best regards,
I have tried to call Telkom Call Centre again to find out the progress using the above reference number. the call centre agent doest know what is it and does not have the latest knowledge of the developments made. Her name is Zanele. I am still holding it is now 33 minutes on one call no resolution. Telkom is got cheap data but very poor service. I know they have many customers and they will be no impact on withdrawing my application but i will do it.
I have tried to call Telkom Call Centre again to find out the progress using the above reference number. the call centre agent doest know what is it and does not have the latest knowledge of the developments made. Her name is Zanele. I am still holding it is now 33 minutes on one call no resolution. Telkom is got cheap data but very poor service. I know they have many customers and they will be no impact on withdrawing my application but i will do it.
Hi,
Thank you for taking our call.
Our Sales Team will assist you further.
Kind regards
William
Telkom Social Media Team
Hi,
Thank you for taking our call.
Our Sales Team will assist you further.
Kind regards
William
Telkom Social Media Team
The levels of incompetence shown by Telkom Mobile is shocking. It is a problem for them to deliver just one phone.
Their everything is erratic. I am just tired of fighting to be their client. Other service providers may be "expensive" but they certainly deliver quality service. Its almost a month and I am still waiting for the package to be delivered, this is despite talking to a lot of Telkom employees including managers, they all dont just care.
The levels of incompetence shown by Telkom Mobile is shocking. It is a problem for them to deliver just one phone.
Their everything is erratic. I am just tired of fighting to be their client. Other service providers may be "expensive" but they certainly deliver quality service. Its almost a month and I am still waiting for the package to be delivered, this is despite talking to a lot of Telkom employees including managers, they all dont just care.