Unprofessional service received or should I rather say no service received!!

For the past 3 weeks I have been trying to place an order for Fibre. I have been contacted several times by consultants but the response has either been that systems are slow or that they will call back which they never do. I was also informed that my order was processed and that I will receive an email. Nothing was received! I have had to provide application details to every consultant that I spoke to. None of the consultants were willing to give me their names. They kept saying that their names will be included in the email that they will send. I have not received any emails! I also received a call from the manager. I again was informed that I will receive an email. Still nothing! If no confirmation is given to me within the next 24hours, I will rather contact another service provider. 3 weeks for an order to be processed is unacceptable! My reference numbers are ***, ***, ***, ***, ***, ***, ***, ***, 96470