Unprofessional service provided

<p>For the past few months we have this problem with Telkom. My daughter has a contract phone with Telkom. During the cause of the month her phone gets deactivated and then we need to phone them to activate it again. Which takes between 24 - 72 hours. Then all is fine again. Then when she wants to use her phone, she gets a voice message saying "account has been locked". No sms or phone call has been made to her to warn her. But there's no reason to lock her account as it has been paid. Then I go online and do the Telkom chat to speak to an agent. He told me on Friday the 14th of October 2016 that her phone will be activated within 24hours. Today, Monday the 17th of October 2016, I spoke to a lady in the afternoon to find out when her account will be activated, she said by close of business today.... Still waiting. These people seems to have their own time in doing things. But what will happen if I dont pay an installment?Suppose they will be very quick to phone you to tell you that you owe them money... Not happy with them. Definitely not going to renew a contract with them next year.</p>