Unprofessional Service, Poor Signal and Unresponsive Emploees

Logged a case with Telkom about poor LTE network on 10 April 2020. The signal on my unlimited LTE plan is very very, very poor. Should be getting 10Mbps, which I am paying R899 each and every month for, however, almost all of the time the speed doesn't even reach 2Mbps.

I am extremely upset as Telkom only decided to make contact with me on 20 April 2020 (10 days later), stating that they will send a technician to check the network. No contact has been made since, tried calling their call center only to find out that they are completely unhelpful. The guy said there is nothing he can do and that the "back office" will make contact with me as soon as they have resolved the matter. Well guess what, still waiting for their "back office" or technician to make contact with me!!

This is extremely unprofessional and I don't feel it's fair that Telkom debits my account each month (without fail), but when it comes to me needing assistance they couldn't care less.

Frustrated Customer.

Case Number: ***0 Contact Number: ***