Unprofessional Service by Telkom

I have been trying to contact your customer service Department to query my new data contract 60GB Sim only deal. After waiting for 15 minutes to speak to a consultant they eventually hang up the call after I explain my query. Your service is appalling.

The issue is I have renewed my data contract and have taken your latest September 2020 deal for 60GB (30GB Anytime data + 30GB Night Surfer data) and I was told by your instore agent behind the counter that yourll don't have pro rata any longer and therefore I will be billed the total amount of R199 on the billing date, however I was also advised as a result the same would apply to data which I am provisioned with I would receive the full 60GB even though I am taking the contract on the 5th September 2020. I was provisioned on the same day after walking out the store and having signed my contract I received an sms that states my balance is 22GB Smartbroadband Anytime data + 22GB Night Surfer.

My question is I was advised there is no pro rata any longer both with billing amount due and with data provisioning. Why am I only given 44GB when I should have received 60GB as I will be required to pay the full amount and not a pro rata amount on the billing date?

This is ridiculous and I am not happy as I feel I have been misinformed just to have me take up a new contract. What's worse is I may not be the only customer there might be others. Your counter service at your store as well is ridiculous and your instore agents and your in store Managers are unwilling to assist the customer they are rude and have poor customer service etiquette and mannerism. I was at the Gateway store where I signed up my contract and they didn't even know which deal I was referring too which is so unprofessional as it was advertised on your screens I store as well as I received an email from Telkom a week before asking me to renew my existing data contract which was on a month to month basis. How can you work for telkom and not know the deals that you offer?

I found myself explaining to the agent and advising him of the deal probably he was new but even the Manager showed no remorse nor apology and seemed unwilling to assist a customer as when I requested to speak to a Manager she was sitting next to him and when he prompted for her she just looked at him strictly in my presence and said something to him before allowing me to speak to her. At that point I realized how unprofessional and unwilling your staff are and as customers we don't need that kind of treatment. There is no willingness to assist, after witnessing all of that it was pointless whatever they said afterwards the scene was set and it looked clear that they were just wasting my time, they created the impression that left me feeling as if I should perhaps do business elsewhere maybe MTN or Vodacom. This is not the first time your Gateway store have treated their customers in this way.

I still want my query resolved regarding my provisioning. Why should I pay the full amount and receive half the data? I need to be compensated and am not happy, if this is not resolved I will cancel all contracts with telkom and move to Vodacom or MTN.

Jordache