Unprofessional service and urgency

In the 3 March my aunt went the kolonnade retail branch to report the landline not work, which resulted in me from call from Cape Town to explain the situation and my aunt was assisted. To my disappointment I came back home for the Easter holidays and still the phone wasn't work,went the same branch my aunt went to report the phone and the queue long 24 March, one consultant was busy with client but the it's resulted in the clients waiting for service to be lined up for more then 45mins (surname by Rossuw) assisting one client without considering that we are all there to be serivced not to make friends with consultants laughing and chatting away as if other people enjoying waiting. Finally I was serviced and was told that telkom is still running tests before my case can't be assisted by technician which for me is bull. From the 3 March to date still running tests come Telkom I can pay for Serivces but you don't delivery on your end I don't owe a cent settled the amount in January for the whole year so that my family doesn't get inconvenience but telkom wants to inconvenience me like that, demand this line to be fixed asap not when but as in yesterday. Disgusting indeed by telkom