Unprofessional service and conduct of fault request

Its been 3weeks since i have logged in a fault on our main business line (106cnz231017)and there have been no assistance from telkom since then. I have called in numerous times, at one stage i was told a technician was assigned however he wasnt capable of the job. Its ridiculous of this kind of response from telkom. I believe they find it easy to have call centre agents to login faults but was is frustrating is that there is no higher authority to deal with this query when you call in for escalations. Its either telkom employ qualified people or train people for these faults. Yet again i call in today and i hear the same story of my fault being escalated but no turn around time. I was told once my fault is repaired i should call about a credit for waiting so long. Really! Business lost for these few weeks wont be helped by a credit... frustrated customer