Unprofessional Service

<p>I sent in a cancellation request on the 7th of December 2016, I have called in and also sent through follow up emails on the 15th & 16th of February as well as on the 1st of March and I have had NO correspondence whatsoever, we are now on the 6th of March and still waiting for feedback from Telkom!! The line has not been in use from December 2016 and yet I am still being billed for the Line Rental by Telkom.</p> <p> </p> <p>I am very disappointed to say the least… Your service is terrible and in the meantime I am the one who has to keep following up and dealing with the incompetence of Telkom’s staff. When I call in to the Call Centre, the answer I receive is that the cancellations department do not have a call centre anymore and I cannot speak to them telephonically; however, ironically enough there are “NOTES” on the system saying that they tried to call me back but there’s no record of the contact number that was used.</p> <p> </p> <p>Therefore, I ask… how anyone is supposed get through to the cancellations department!!!!! As customers we have to put up with so much frustration and lies from Telkom as our requests just fall on deaf ears!!! They do not call a person back or reply to emails either!</p> <p> </p> <p> </p> <p> </p>