Unprofessional Sales Personnel

I have a fiber contract and was contacted regarding an upgrade which is great as it's only about R50,00 pm difference. My problem is that operator told me that I will only be paying R499 from May 2023, so I assumed that it will be my normal billing date which is the last day of the month. But upon receiving my statement it indicates that the amount will be taken on 2 May 2023.

Is this the way Telkom does business?? By misleading their customers and feeding them BS?

I have since then received 2 more such calls and offers and when asking information regarding that person who initiated this upgrade/offer I am told to phone10213 and also informed that the payment was supposed to be for End of May.

So please tell me who is interested in fixing this problem and contacting me when it's done. Don't phone me and give me your apologies.

Train your operators to speak the same language and be more professional to avoid misleading your LOYAL customers!!