Unprofessional sales department

I have recently added a fibre account to my home and wanted to add to it.. on Tuesday 17/05/2022 I phoned in to Telkom sales department to add a xbox to my fibre experience. I spoke to a very nice lady who assisted me in adding the xbox to my existing fibre account. Just before I dropped the call the agent assured me that my purchase will be delivered in 7 to 10 working days of which was perfect for me. .

I phoned in again on Wednesday to get an account number where to I can make payments, I was unsuccessful as I phoned wrong number.. so I phoned in today again with the right number.. I was transferred about 4 times up and down held on for over 20 minutes before the agent on the other line told me that I have to pay a deposit first before anything else.

Now why did the first agent not inform me of this? And why after several phone calls only could I get the right information. . If I did not phone in just to get an account number I would not have known to pay a deposit to release my purchase and send it.

I think this is highly unprofessional towards us as customers.

Nico lombard