Unprofessional Management Systems.

I have continuously dialed 10213 for current status of my Application. I have spent hours awaiting an answer but no one answers. My disappointment is if you dial new sales, an agent answers the call within 5 seconds of it ringing. It comes across to me as if you want all the business in the country but cannot handle the load. If New sales is so efficient why is current application of Sales so unprofessional that not even a status can be given to the customer? Management needs to improvise systems in-order to be sustainable. Please can the Manager call me. I ordered a phone Online, I want to get a status. Even if the status reads "in-progress" i am happy, but no status at all is unacceptable.