Unprofessional conduct and poor service

There was a loss of signal on my fibre router from 12 Sept 2023 and after reporting the fault I was informed that it was an area problem. However, by Thursday I was told that a technician tried in vain to get me. I informed the consultant on 12 Sept that I changed my cellphone number and she updated it thus I couldn't understand how the technician couldn't get through to my number. I contacted the customer service center on 14 and 15 whereby my new number was requested. I'm really frustrated with the Level of service dished out by Telkom. Their consultants were unhelpful while I was frustrated for not receiving a service that I'm paying for. Telkom must apologize for their unprofessional conduct and give me a rebate for the 4 days that I had to use alternative means to stream.