Unprofessional clueless customer service

On April, 29 I went to Cresta Telkom to upgrade my device as Telkom invited me to do so via mail and sms. I got new IPhone 6 with SmartPlan 100 for R429per month. SmartPlan 100 always comes with 100 minutes + 1GB data. I had the same plan on my previous contract. Telkom is running some special April deals till May, 6, 2016. It is clearly mentioned on their catalogue. Page 8 (all IPhone plans) states that ALL DEALS ON THIS PAGE COME WITH ADDITIONAL 1GB TELKOM DATA PER MONTH. The store consultant confirmed the deal as well. No matter which plan you choose you get additional 1 GB. So my plan should come with 2GB – 1GB from SmartPlan 100 and 1GB promotional. On May, 1 additional promotional data (1GB) was not loaded on my IPhone. Everybody makes mistakes. It is understandable. I decided to call Telkom to clarify the matter. To my surprise the consultant had no idea what I am talking about. She put me on hold for very long time. Then she advised that I got my regular 1GB and that’s it. I asked her to look at the page 8 of Telkom catalogue. Another surprise… She didn’t have a catalogue. I asked her to contact me with the manager. I ended up talking to Siphosihle Sithole (Key Manager/Team Leader). I explained the whole story. Siphosihle gave me attitude claiming that the consultant was right and I got my 1GB of data. I advised him to look at the catalogue. Siphosihle complained that (and another shocking surprise is coming) Telkom doesn’t provide them with catalogues. Really??? So how can you be a manager and don’t know your products? I took pictures of the catalogue and sent them to Siphosihle via mail. He rep**** that 1GB of data was allocated to me. So talking to the manager was like talking to the wall. On May, 2 I had to take time off from work in order to drive to Telkom store. Of course I was right. Additional 1GB must be allocated and it was technical issue. The consultant from the store sent mail to the technical department. Within 48 hours my device was loaded with additional promotional 1GB data. Dear Telkom! Please kindly train your staff and especially managers on all Telkom products and deals. Kindly provide them with catalogues. Alternatively kindly give them access to your website, so the managers will have the opportunity to view Telkom catalogues online. Please note I am a Telkom customer for almost 2 years. I have 3 contracts with Telkom. I just upgraded 2 contracts. I pay lots of money every month promptly. It’s first time for 2 years I got such attitude and met such unprofessionalism. Please note there are other operators on the market. Please value your customers in this difficult financial time.