Unprofessional Call Center Agent slams phone down

<p>Wow, my displeasure with the sloppy service from Telkom, the ongoing frustration at their failure to deliver on services, customer services etc has gone to a whole new level. Kolan called this morning to offer me a 'free upgrade' to fibre - same package I am on - just moving to fibre. In order to do this I need to settle my arrears - I say I cannot be in arrears as I have a debit order & Telkom chose the date (which I have unsuccessfully tried to change many times to stop getting 'late payment' notifications) so arrears is not possible. I told him he must notify billing dept to contact me as according to him, I cannot proceed until this is resolved - he got really angry - said he 'is doing me a favour' offering my an upgrade and when I said I have no luck fixing billing so as a Telkom employee he can get billing to contact me - this resulted in him putting the phone done on me. The usual service I expect from Telkom, bad service, rude agents, no customer service, no interest in the client and a product that leaves a LOT to be desired.</p>