Unprofessional behaviour.

I've had the worst experience with 3 very unprofessional people at Telkom customer care. Names : Mbali Mkwanaz Then another agent Tsukudo or something like that lastly his manager lucky! I've been a spending Telkom client for many years and the first time I have a customer care query I was treated like ***. The agent Mbali was rude and arrogant. Collectively they had me on a call for more than 1 hour and 30 minutes. I'm exhausted from this interaction already and my query has still not been resolved. I'm not getting into detail on what had happened as yet. I'd like whoever is in charge to listen to the 2 calls and call me with feedback asap. Should I not receive any joy within the next 24 hours this will become a legal matter that will be dealt with by the Ombudsman. Please email me or contact me anytime after 7pm. It's taken away time from my family that I can not get back and is about to take more. I need this resolved and the relevant people dealt with.