Unprofessional behavior

I've been waiting for feedback from telkom regarding my data complaint I had logged. I've missed out on important meetings and deadlines due to not having access to my emails. Complaint from hello Peter logged got ref number: AI ********** was advised an agent will get back to me but clearly there is no SLA within Telkom. I sent an email to the complaints department but still no feedback from them. It's been 3 weeks waiting for them to respond, my colleague also has the same issue with there data . Clearly it is an issue on there side but they are just full of it to even tell their clients of whats happening. One can't even get through the call center lines

If I don't get any feedback from you guys and my data I will be reversing my debit orders as I refuse to pay for something I'm not getting and no one has the decency to get back to us . I would rather be in arrears and have my number blocked than pay for something I'm not getting. At the end of the day Telkom will write off that amount even if it takes you 3-5 years but it will be done.