Unprofessional, appalling service as usual.

I have phoned Telkom on numerous occasions, been to the Telkom shop at Wonderboom Junction and each time I get a different answer and different quote, I even spoke to different technicians.

I am currently living with my parents. I had Telkom fiber for my internet installed last week. The fiber account is in my name.

Our landline account is in my father's name.

I would like to migrate the landline to the fiber. The B nr for the fiber is: B***.

How can I go about to get the landline migrated to the fiber keeping the same number and what will the costs be involved?

Your help will be much appreciated as I cannot get any clear answers from Telkom. Each and every person I spoke to gave me a different answer.

The various answers answers is extremely confusing and utterly unprofessional. Is there someone at Telkom that actually knows what is going on and can give me the help I need?