Unprofessional and ********* customer services

Good day I am utterly disappointed and disgusted in the poor service I received from Telkom regarding my mobile contracts.

My debit order was scheduled to go off on the 5th of each month and it went off on 1st May. The debit was unsuccessful and I contact Telkom on 02 May 2018 informing that I want to make a manual payment as I don't want the account to be in arrears.

The consultant I spoke to on 2 May 2018, gave me banking details and the reference number to use for the payment on my 2 mobile contracts. I clearly specified that I have a business account and two personal cell phone contracts . I informed I want to pay the personal cellphone contracts.

I did the payment and called on 10 May 2018 to confirm if payment was allocated to my cellphone contracts as my account still showed in arrears.

I was then requested by the consultant to forward my proof of payment to ********** which I did and she responded on my email to confirm. She also said that she will escalate it to the relevant department.

On 11 May 2018, I called the Telkom customer service again and was again informed it was not allocated and I have to send it to the consultant and they would escalate again and I sent it to ********** and she also rep**** to say she received my email with proof of payment. The consultant also requested me to send it to ********** which I did and I received a response saying the funds have been allocated to my account.

On 30 May 2018, I again had to call Telkom as my account was still in arrears. The same story again, I had send proof to consultant which I did and sent it to ********** Again I was promised it would be escalated.

I called Telkom again on 30 May and spoke to Amanda who informed me that the payment was allocated to the business Huawei wireless router account and the balance of R130 was allocated to my cellphone contract. I requested to speak to a manager and the call was handed to Nonkululeko (the manager), I informed her of all the calls and emails I had to send and no one could advise me that the first consultant gave me the incorrect reference number and therefore my account is still reflecting as arrears. I informed her that it is unfair and not my fault that the consultant had given me incorrect details for the payment and this should be rectified. I explained that I cannot just take money from the business account and use it for my contract and that it would cause havoc with the auditing of my company. The manager then cut the call whilst I was explaining to her.

This is purely bad customer service and disgusting services I received from all the consultants I have spoken to. Telkom is not there to assist their customers but to damage their credit record.

I have had numerous problems with my accounts with Telkom and do not wish to do any business with Telkom. The staff is unprofessional and *********. This is not customer service, not even the management from Telkom knows and is able to assist their clients. Steer clear from Telkom.