UNPROFESSIONAL AND ********* BUSINESS PRACTICE

I UPGRADED MY INTERNET PACKAGE 2 MONTHS AGO. WITH THE FIRST HOME WIFI PAGAE, I HAD 20GIG DAY AND 20 GIG NIGHT AND IT WORKED WELL..I UPGRADED TO THE UNCAPPED OFFER AND SINCE THEN, I HAVE BEEN HAVING ISSUES. THE INTERNET SPEED IS SLOW, UNSTABLE AND DROPS CONNECTION.I HAVE TO DATE BEEN CALLING AND BEGGING FOR HELP. MY REFFERENCE NUMBER ***0 BUT AS PER THE CALL CENTRE, NO REAL FEEDBACK CAN BE GIVEN AS THERE SEEMS TO BE A TECHNICAL ISSUE. THIS IS 2 MONTHS OF FRUSTRATION. NOW I GET A BILL FEOR THE 2 MONTHS THAT THIS SERVICE DID NOT WORK...THIS IS REALLY POOR SERVICE