Unprofessional and unacceptable service

This is an ongoing issue with Telkom, Pathetic service, no delivery of service and just plainly unhelpful. Everyone refers and transfers you to different departments and no one is willing to actually do anything. So the latest in the Telkom fail is as follows, <br> <br> After months of fighting about actually going to the line speed we have requested from Telkom, we finally gave up after emails calls and basically begging that we CAN actually pay Telkom more money!!!!!! we have moved our service to another internet company who we can call almost any hour for help, who actually answers the phone and shock above shock when you say this is my problem they respond by saying \let me fix that"no um let me pass you to 6 other people before you come back to my department! Now all that Telkom had left to do was enable the line for 10mb and release the line for migration"