Unprofessional and poor services

<p>Point 1 - I cancelled my contract regarding the telephone line, DSL Fast Soft Cap (40GB) on the 2016_11_13, at Telkom Menlyn. </p> <p>But my contract was still not cancelled and each month the debit order went off. Every month I went back to Telkom Menlyn to speak to someone that could help me.</p> <p>On 16 April 2017 I went back again to Telkom Menlyn and spoke to Karabo Masilo, and informed me that the paperwork was done incorrectly and helped me to fill the papers correctly in. </p> <p>And send the papers in to the following email adress : ********** and CC : Ann Alberts and Wilmie Rossouw.</p> <p>BUT STILL NOTHING HAPPENED AND THE DEBIT ORDERS JUST KEEP GOING OFF!!!!!!!!!!!!!!!!!</p> <p> </p> <p>Last invoice date I received was on the 9 May 2017</p> <p> </p> <p>Point 2 - I started a new mobile contract with Telkom on the 1 April 2017, first invoice was sent to me on the due date to pay for this invoice was the 2 May 2017, the amount that was to be paid was R3209.44.</p> <p>The contract that I sign and was explained to me was an UNLIMITED contract, the highest product that was available, I tooked this contract out at Telkom Hatfield. The contract is R1599 a month.</p> <p> </p> <p>On the day I went to Hatfield Telkom to collect my device, I was informed that I could not take out insurance with Telkom, but instead have to go the Menlyn Samsung to take out insurance.</p> <p>When I arrived at Samsung Menlyn they informed me that they couldn't help me and that my service provider (TELKOM) must insure my device.</p> <p> </p> <p> I phoned the Telkom Hatfield in regards with Roaming, they informed me to phone Client Services, then Client Services told me that I have to go into the shop (Telkom Hatfield) to complete the correct forms. My question is, did the people at Telkom recieved the sufficient training !!!!!!!</p> <p> </p> <p>Went to Telkom Menlyn to fill in the correct form in regards with the Roaming, I was informed that I could only do this 2 weeks before I go to oversee, but a week later I went back so that they can unlock my internasional callings, I filled in all the correct paperwork and the lady that helped me send it away, and informed me this will take up to 10 days to activate. </p> <p>4 WEEKS HAVE PASSED AND STILL NOTHING!!!!!!!!!!</p> <p> </p> <p>Point 3 - After everything I went through, I still have problems, I went to back to Menlyn and Hatfield Telkom stores, because each time I try to phone a landline number the voice on the phone gives me the following "insufficient funds", but I have 3000 min, why can't I call any landlines numbers.</p> <p> </p> <p> </p> <p>Today on the 4 July 2017, I went to Menlyn Telkom (I recieved a ticket) and sat for almost a hour for service, I asked to speak to the Manager about my problems. I was informed that she went out for lunch and will be back in a hour, and must take then a NEW ticket and STILL have to wait.</p> <p> </p> <p>I couldn't wait any longer!!!!!!!!!!!!!!</p> <p>I am wasting my time, my petrol, my leave at work to fix all of these problems, but still no one can help me, or no one is WILLING to help me.</p> <p> </p> <p> </p> <p> Please is there anybody that is willing to help me or even give me any advise to solve my problems.</p> <p>I have begged and asked very nicely for help. But at this moment I rather just cancelled everything!!!</p> <p> </p> <p>Hello Peter is know the only way to go</p> <p> </p> <p> </p> <p> </p> <p> </p>