Unprofessional and poor service

<p>I have contacted Telkom contact centre last week requesting a paid up letter which they promise to send in 48 hours. I never received it. I called them again to determine the source of delay just to find out that the request was not even updated on their side and the agent who helped me didn't know the difference between a paid up letter and a settlement letter so she promised that someone will call me in 24hours. I never received the call. I then send an email on Monday to query about the letter and I was promised that I will get it in 72hours yet still I didn't get anything. So I just called them now and was put on hold for more than five minutes cause once again there was nothing on their records regarding my request. I spoke to Tsietsi,Phindile,Mandla,Lindiwe and I can't remember the girl's name today but they couldn't grant me my request. This is by far the poorest service I've ever received from any institution. How they do business is beyond me.</p>