Unprofessional and Pathetic Service

At the beginning of April, i did an application at the Rosebank telkom store for an ADSL line, i did the application in my boyfriends name. While i was in the store they could not save our address on their system and said they will give me a call when the application is done. Days went by no call, i had to go back to the store, they still had the same issue, finally on the 24th we got an sms saying the account is active. Days later he got a call from Telkom saying that there is no infrastructure at our building, after they debited over R1000 from his account but no services. He then reversed the money. I spoke to our body corporate and they said that we do have infrastructer and that many tenants have lines installed. I checked on the telkom site and there too it showed that our building has infrastructure. Wednesday i went into the branch and advised the consultant about this issue he called a manager and advised her that she must send a technician out and contact us. No call, this morning i finally get through to Telkom and was advised that the order we placed has been cancelled. Telkom your service is pathetic and very unprofessional. We as customers have to do your job for you.