1 reviews | Active since Jan 2017
Unprofessional and pathetic
<p>I started my contract with telkom on the 14th of Jan 2015. I had a case logged with them Aug 2016 where they suspended my line duet to non payment. I made full payment and they phoned me to inform me that my line has been unsuspended..... I asked them if I would be able to upgrade my contract in Jan 2017 and they confirmed that I can do that well actually they said that I could upgrade in Oct 2016 already, where on the 30th of Nov I went to upgrade. and the system showed that my contract is still too new to be upgraded..... however my contract was already 22 months old so I couldn't think what the problem was.... so guess what they did????? They did not unsuspend my line, they cancelled the old contract and opened a new contract on my behalf and without my consent and then Telkom deducts money from my account without my consent..... I mean that's theft!!!!! So I picked up the phone and asked them what the issue is, they keep on saying "I will log a case and someone will get back to you "... which hasn't happened since Nov 2016..... that's what you call useless!!!!!! Everytime I phone them, all they can do to assist me is to log a case.... I'm so sick of their stories!!!! Then they also give me permission to reverse the debit orders until the case has been sorted????? I mean, how can you do that? Why deduct money from my account if you want me to reverse it????? (UNPROFESSIONAL)..... I regret taking out a contract with them, because from day one I had problems with them.... and I don't know what to do anymore.... the call centre people are useless and uneducated, they have to get training on problem solving not only logging cases..... they are busy ruining my credit score six love!!!!!!!</p>
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Retentions Team, feedback will be provided.
Your reference number is ***3.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Retentions Team, feedback will be provided.
Your reference number is ***3.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
And guess what???? I phone them every single week to follow up on this case and today an agent told me that the case shows as new and hasn't been attended to as yet????? I mean a whole of 2 months and nothing has been done rearding this matter, that's pathetic!!!!! but they are quick enough to suspend my line and not attend to the case and sort it out. I mean I was suppose to upgrade the 14th of January 2017 that is the date of 2 years having this useless contract and since day one having problems with telkom. now I understand why people talk so bad about twlkom and give them a bad rating because their customer service sucks!!!!!
So today I phone in again and ask the lady why nobody has contacted me yet to give me an update on what's going on.... and she says the lady who originally handled the case has not even put notes on the case and this pathetic lady is Kgaogelo lorraine khobo for the case of ********** 3 which was logged on the 30th of Nov 2016.
This is redicilous!!!!! now I have to pay for something that I'm not even using???? ***** Telkom!!!! as I said their own consultants advised me to reverse any debit orders running from my account until the case has been resolved. but I mean why do I have to do that all the time? why can't they just stop the debit order until they have resolved the case???? again useless and pathetic all together!!!!
I even told the lady that I have already posted a review on Hellopeter and guess what her feedback was???? "Oh I can see it on the system".... what the hell??? If you can see it on the system why not do something about it ? ?????
And then I get a reply on the post stating that I will receive feedback??? how long already? that reply was on the 9th of Jan and it's already the 17 of Jan????? I mean really???? making a fool of telkom once again?????
I am so frustrated with telkom!!!!! they do nothing to better their service!!! if I could turn back time I would have never even considered opening a contract with them!!!!!!
Stop saying you will do something and startd doing it!!!!!!!
And guess what???? I phone them every single week to follow up on this case and today an agent told me that the case shows as new and hasn't been attended to as yet????? I mean a whole of 2 months and nothing has been done rearding this matter, that's pathetic!!!!! but they are quick enough to suspend my line and not attend to the case and sort it out. I mean I was suppose to upgrade the 14th of January 2017 that is the date of 2 years having this useless contract and since day one having problems with telkom. now I understand why people talk so bad about twlkom and give them a bad rating because their customer service sucks!!!!!
So today I phone in again and ask the lady why nobody has contacted me yet to give me an update on what's going on.... and she says the lady who originally handled the case has not even put notes on the case and this pathetic lady is Kgaogelo lorraine khobo for the case of ********** 3 which was logged on the 30th of Nov 2016.
This is redicilous!!!!! now I have to pay for something that I'm not even using???? ***** Telkom!!!! as I said their own consultants advised me to reverse any debit orders running from my account until the case has been resolved. but I mean why do I have to do that all the time? why can't they just stop the debit order until they have resolved the case???? again useless and pathetic all together!!!!
I even told the lady that I have already posted a review on Hellopeter and guess what her feedback was???? "Oh I can see it on the system".... what the hell??? If you can see it on the system why not do something about it ? ?????
And then I get a reply on the post stating that I will receive feedback??? how long already? that reply was on the 9th of Jan and it's already the 17 of Jan????? I mean really???? making a fool of telkom once again?????
I am so frustrated with telkom!!!!! they do nothing to better their service!!! if I could turn back time I would have never even considered opening a contract with them!!!!!!
Stop saying you will do something and startd doing it!!!!!!!
Even though all the calls are recorded I am thankfully backed up because all information given to me from the beginning are false information. why do I say that?
Firstly they suspended my line..... then they reinstated my line then I follow up with them confirming that my line has been reinstated, and they confirmed that. after a few months I decided just to contact them to find out whether it would be possible for me to upgrade my contract and the guy told me that I was due for an upgrade in Oct 2016 already. so I went to the store with the hopes of upgrading.... and suddenly the system states that my contract is still too new to be upgraded..... so I logged a case.... and what telkom did was, they never reinstated my line.... they cancelled my first contract without my consent and opened a new contract on my behalf.... which is *****!!!!! and until today they can't even rectify the problem!!! I just wish telkom can listen to all their recorded calls and see where the problem is, that they gave me false information and that they are wrong!!!!! because now they are holding me back in life!!!!!!! and by the way, even though all telkoms calls are recorded, I also recorded all the calls for my own safety!!!! so if telkom needs proof thats what I will give them should they not have the recorded calls!!!!!!
Even though all the calls are recorded I am thankfully backed up because all information given to me from the beginning are false information. why do I say that?
Firstly they suspended my line..... then they reinstated my line then I follow up with them confirming that my line has been reinstated, and they confirmed that. after a few months I decided just to contact them to find out whether it would be possible for me to upgrade my contract and the guy told me that I was due for an upgrade in Oct 2016 already. so I went to the store with the hopes of upgrading.... and suddenly the system states that my contract is still too new to be upgraded..... so I logged a case.... and what telkom did was, they never reinstated my line.... they cancelled my first contract without my consent and opened a new contract on my behalf.... which is *****!!!!! and until today they can't even rectify the problem!!! I just wish telkom can listen to all their recorded calls and see where the problem is, that they gave me false information and that they are wrong!!!!! because now they are holding me back in life!!!!!!! and by the way, even though all telkoms calls are recorded, I also recorded all the calls for my own safety!!!! so if telkom needs proof thats what I will give them should they not have the recorded calls!!!!!!
What does it even help to lodge a complaint but you never get feedback from Telkom? They are still pathetic!!!!
What does it even help to lodge a complaint but you never get feedback from Telkom? They are still pathetic!!!!