Unprofessional and inefficient

I have placed an order for Adsl, first online by requesting a call back. I was called the same day by the sales team and was offered the deal, read the terms and conditions which I accepted and was told an sms would be sent to me with the details confirming my order. I received nothing. I then called the sales team only to find out no order has been placed under my name. I then enlisted to place another order with the lady I was speaking to on the phone Suri Govender who was very helpful. She placed the order for me and again said the details confirming this would be texted to me. I was sent an email with payment details at the post office where I paid the amount of R700 for the installation. Still I have no order reference number to track my order or any confirmation of an installation date.. when I emailed Suri she told me when a technician is available I will be notified by text. This is bull**** in my opinion telkom is a multi million rand company you telling me they have what 2 technicians on their pay roll? Bull**** man and I have read so many review about this pathetic excuse for a company and how they mess people around and do not even bother to EVER come and install the Adsl. If this is not resolved soon I will take this further. I am sure there is some resolve for me in the consumer protection act and when I find out what exactly that is I will enact it upon telkom.