Unprofessional and ************* business

I wanted to apply for a new contract with Telkom. They told me I have a handed over. I asked the lady from customer care (Ditebogo Buke- *** ) to send me a settlement letter. She sent me an email on the 31st May 2024 saying I owe R4208 to settle the account. I paid immediately and forwarded my proof of payment on the same day..

On the 3rd of June 2024 I received a call from nortan attorneys saying I owe R15000+. I was shocked. I then sent an email to Ditebogo to provide me with answers. Sadly, I am still awaiting feedback till date.

I managed to get hold of accounts department on the 9th of September 2024 , a lady by the name Chane Jacobs (***) managed to assist and said I must send through proof that I paid as it is not reflecting on the system yet.

"The agent provided you with the wrong reference number.", that was her feedback. I asked her to allocate and she said "However, there is an outstanding balance of R 1,683.76."

I then asked to get statements to proof yhe allegations, I am still awaiting feedback. I feel that Telkom is unprofessional, how does 1 mix accounts? Why is there many stories to 1 acc?

I am highly disappointed in the service that I received from TELKOM and NORTAN and attorneys.

This is my credit score on the line. How do I continue trusting this companies? I was willing to take a contract but after the incompetence, I would rather not go ahead.

This is very disappointing... They must clear my account as I was not at fault that my account statement was incorrectly read to me.

**** selling is *********. TCF was not followed