Unprofessional

I queried my interest on my account. After long discussion with Juanita Piet - she refused to give me a reference number or even tell me which call centre after I request an email address and then put the phone down - that is the way Telkom is *****ing your money after because they are hiding behind the system. I have been having also a lot of Internet problems. Did not even insist Telkom to pay me may of all the inconvenience they caused. Paid one day late according to them October only do have 30 days. They do not accept payments if it is falling on Saturday or Sunday?? Does this make sense????