Unprofessional

So disappointed! And extremely unhappy with telkom services. Since December I've been having problems with my account. My debit date was set for the last day of every month in December telkom tried debiting me on the 29th but I was told that the debit was to go off on the 2nd of Jan. So since it was'nt that way I had to pay a debit rejection fee which I did even though it was not my fault but this problem continued on the 28th of Feb my account was debited by Telkom but the system still shows that I am owing Telkom for that same debit so which means for march I would also have to pay another debit rejection fee. This is insane please can someone do something about it. I'm unemployed and I get help from my mother who is a pensioner I don't have that extra R200 to keep paying especially for something that isn't my fault. Please check the account history and I can also provide a bank statement showing the money that Telkom has debited from my account. I've been to the secunda branch and a case was opened, for the passed week I've been trying to call the billing department but they take forever to answer I mean I've held on for about 20 mins at different times waiting for someone to answer me. This is ridiculous. If this matter isn't sorted out in time then I will have to speak with someone higher who can assist me better.