kS
kyle S
1 reviews | Active since Nov 2017
12 Dec 2017, 21:32
Unprofessional
I can not begin to express my regret in having a mobile contract with TELKOM. The level of services I have been given is no way a business should treat their most valued customers. I have been firstly been told I have not paid my Bill in which I sent in proof. I was then cut off of my line for 24 hours in which I run my business from and lost a lot of clients. I have now discovered I have been billed for a payment rejection fee. I wish not to take things this far but have no choice. I want this matter to resolved and I want to request for compensation for the amount of damage and loss from my business!!!!
Helpful (0)
Replies (3)0
Replies (3)
Telkom's replyOfficial
27 Dec 2017, 07:15Hi Kylestevens
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our team to attend and advise as soon as possible. We do apologize for the inconvenience caused.
Interaction ***
Regards
Keagan
Telkom Social Media Team
Best regards,
Telkom's reply27 Dec 2017, 07:15
Official
Hi Kylestevens
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our team to attend and advise as soon as possible. We do apologize for the inconvenience caused.
Interaction ***
Regards
Keagan
Telkom Social Media Team
Best regards,
kS
kyle S's updateReviewer Update
19 Jan 2018, 21:07I have yet to receive any feedback regarding the case AI ********** . No response at all!!! I Have to receive another bill this month that has an outrageous amount. I am looking for some one to please take the time to go through my account and see what needsneed to be done If not I will take this further and this is no joke at all
kS
kyle S's update19 Jan 2018, 21:07
Reviewer Update
I have yet to receive any feedback regarding the case AI ********** . No response at all!!! I Have to receive another bill this month that has an outrageous amount. I am looking for some one to please take the time to go through my account and see what needsneed to be done If not I will take this further and this is no joke at all
kS
kyle S's updateReviewer Update
19 Jan 2018, 21:07I have yet to receive any feedback regarding the case AI ********** . No response at all!!! I Have to receive another bill this month that has an outrageous amount. I am looking for some one to please take the time to go through my account and see what needsneed to be done If not I will take this further and this is no joke at all
kS
kyle S's update19 Jan 2018, 21:07
Reviewer Update
I have yet to receive any feedback regarding the case AI ********** . No response at all!!! I Have to receive another bill this month that has an outrageous amount. I am looking for some one to please take the time to go through my account and see what needsneed to be done If not I will take this further and this is no joke at all