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DUANE F

1 reviews | Active since May 2015

17 Jun 2015, 14:41

UNPROFESSIONAL

Yet another spin doctor promising a follow up that never happened - almost exactly a month ago on this very site.<br> <br> I was offered a 10mb fibre optic line contract by a Telkom salesperson who visited me in my home in December last year. After my line becoming very unstable thereafter, it emerged that they did not in fact have fibre to my home and made the offer in error. I therefore cancelled the subscription as they could not meet their obligations - as admitted by their very own technicians. <br> <br> They are now still claiming R1, 181. 60 from me as a penalty for cancellation! I have at least rid myself of them by cancelling my adsl line, but would love to understand why I must pay this \penalty". Show some integrity Telkom!<br> <br> """

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Replies (1)
Telkom
Telkom's reply17 Jun 2015, 16:52
Official
Hello duane.frank,

Thank you for your post.

Kindly note your query has been escalated to our Cancellation's Team for further assistance and feedback will follow.

Ref SM110168.

Apologies fro any inconvenience caused.

Regards,
Didi Guma
Telkom Social Media Team.
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