RO
Rezano O

1 reviews | Active since Dec 2016

22 Dec 2016, 09:31

unprofessional

<p>call telkom the 5th December 2016 .. to install ADSL line technician came out without notification. 14 December i call telkom to fine out when they going install my line they said on 7th they were there and they try calling me but was wrong number... i then went on to reschedule for the 21st December 2016. this time i receive a confirmation sms for 21st which i never receive on the 5th .. called in 22 to do follow up as to why not technician came out 1st excuse was my date was changed to the 20 with out me be notified. drop the call. i then called back the next excuse was the technician was busy preparing the line for my installation before they could install and technician will call me still waiting for the call ..</p> <p>and reason as to who changed the date with out my permission. </p>

0
Replies (1)
Telkom
Telkom's reply22 Dec 2016, 10:40
Official

Good day,

Thank you for making contact with us.

Please be assured that this matter has been escalated to our Fulfillment team.
Your reference number is AI***.
We apologise for any inconvenience caused.

Kind regards,
Ilhaam
Telkom Social Media

Best regards,