unprofessional

<p>On the 19th of July I went to the Telkom branch in maponya mall. I waited in their long que from 5pm and got assistance at 6pm. I asked the lady to assist me by porting my Vodacom number to Telkom because I wanted to keep my old number. While assisting me she was also busy with her own personal calls. I requested for a second sim card with a different number. She said all would be sorted in 2-3 days and both numbers would be active. On Friday my Vodacom number was no longer active and according to her instructions she said it would be active on the new sim card. But it wasn't. I called to find out if my number was ported on their records it shows it was but I'm not receiving any calls or messages which is inconvenient for me. I enquired about the second sim card and to my surprise that lady didn't Rica it. I asked how long a new number takes to be activated and was told that it has to be immediately. I'm angry about the poor service I received. And that I have to go back to stand in those long ques simply cause the person that was assisting me did her own ****. I need this to be sorted out immediately cause my life is on hold now and can't do any transactions cause my number is not active. When I called Telkom they also confirmed that the number I'm using when calling them it's an 081 number and not my 076 number which should have been active by now. I'm a new client and was hoping for better service with Telkom but now I regret porting my number to them. </p>