1 reviews | Active since Jun 2016

24 Jun 2016, 06:09

Unprofessional!

<p>I moved my line on the 07/06/2016 on the 13/06/2016 they came then cancled said they were coming back the next day and they didnt ,</p> <p>I had to wait till the 16th and then again they couldnt come right or whatever there new story was ,</p> <p>Then there was a appointment for the 23rd and this time they said oh no they were there we tried to call (never got a call) and we hooted because nobody was there and they couldnt see any cars,</p> <p>Got my mother to come waste her whole day and wait for telkom from 8:30am till i got home this is the 4th time this is happening where the installer doesnt do his job and we have to suffer and waste money on another way while this **** is happening</p> <p>and on top of that they only give me dates in the week while im at work, ive already taken 3 days off for nothing this month because of them,</p> <p>what will come of this post ? nothing because they dont care and are not willing to give you anything even though you are paying for it .</p> <p>the worst experience of my life is dealing with telkom.</p> <p> </p> <p> </p> <p> </p> <p> </p>

0
Replies (4)
Telkom
Telkom's reply26 Jun 2016, 08:06
Official

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.

Your reference number is AI ********** .

We apologise for any inconvenience caused.

Kind regards

Igsaan

Telkom Social Media Team

Best regards,

's update30 Jun 2016, 06:20
Reviewer Update

escalated ? what does that even mean when it comes to telkom, i dont know how many time ive called and was told that "we've escalated your issue " and its the 30th and guess what? still nothing and on told of that i find out you have been sending them to the wrong address, are you really proud of the more than 20 days turn over time?

's update30 Jun 2016, 06:24
Reviewer Update

Side note ive called and updated to the correct address about 4 times now and its still listed as the wrong one when i call to check if its changed.

's update30 Jun 2016, 06:24
Reviewer Update

order number: ********** 76. surprize me