KN
Kaylin N

1 reviews | Active since Aug 2015

14 Dec 2015, 10:27

Unprocessed Cancellation

Hi there<br> <br> I sent in all the necessary cancellation forms for cancellation of my LTE contract to [Email Removed] and [Email Removed] on the 03/11/2015, 5 days after receiving the device. I requested cancellation within the CPA window because incorrect information was supp**** to the Agent, which lead to the signing of the contract. <br> <br> I have contacted the call centre a week ago to check the status, only to find out that there is no cancellation on the system? <br> <br> Nomvuselelo Mcobothi (N) at the call centre helped me by forwarding my cancellation forms to \Thulani Mokoena (TM)"to help speed up the process. I have not heard anything"

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Replies (1)
Telkom
Telkom's reply14 Dec 2015, 12:24
Official
Hello mechwarrior,

Thank you for making contact with us again

This response serves as confirmation that your query has been received and has been escalated for urgent attention, we will provide feedback as soon as possible.

We do apologize for any inconvenience we have caused you.

Regards
Narriman
Telkom Social Media Team

Best regards,