Unprefesional and poor customer care from Telkom,they just suspend the services without client approval,and when we call ,no one can assist to reverse the cancellation

Telkom ,just suspended my phone and internet service, added a huge amount(early canacellation penalty)I never asked for cancellation,this makes it impossible to pay,IOur Business is unable to receive calls,or use internet data,this is very unprofessional,while the contract is active.I have called them several times and sent emails to dispute this matter ,so they can activate my account,their workers keep escalating,its over 2 weeks now of trying to get the internet working,no one is helping,they keep saying its escalating