Unpleasant service

App**** for a phone on contract with Mondo, got approved. When I was waiting for my device to be delivered the courier company (DSV) got hijacked with my device inside. I phoned the call centre for assistance and Virashnee answered, she explained to me that my application as been cancelled and I need to reapply all over again and yet it was not my fault that DSV got hijacked. Telkom has already debited the application fee and I feel its not fair that I have to reapply only to get declined because of an incident that was out of my hands. Is there no insurance for such things? :-( :-(