UNPLEASANT EXPERIENCE TELKOM GEORGE

Good day ms Engelbrecht (Manager Telkom : Garden Route Mall - George)

I would be grateful if you would kindly acknowledge receipt of my correspondence dated 12/02/2018.

Kind Regards

A leader is a dealer in hope - Napoleon Bonaparte

From: Sent: 12 February 2018 07:52 PM To: Cc: Subject: CANCELLATION OF iPhone 8 Plus : Case Number : ********** 7 - Affected Number : ********** 803

Good day ms Engelbrecht (Manager TELKOM : Garden Route Mall - George)

I’m directing my enquiry to you because my problem, created by one of your sales agents is going nowhere at this moment and is costing me time, money and lots of frustration.

I ordered an iPhone 8 256 GB FreeMe, 10 Gig Deal at R 1099.00. However, when Sibongiseni ***o opened the box on 16/01/2018 it contained an iPhone 8 Plus - the wrong phone.

I immediately requested that the contract be cancelled as there was no iPhone 8 stock available in the store (attached find copy of cancellation request). I was promised by Sibo that the cancellation of the contract would take place within a week. I had to travel to Cape Town to buy an iPhone 8, 256 GB FreeME, 10 GB Deal.

I went to the store on a regular basis after the 16 January 2018 to confirm that the contract for the affected number ********** 803 had indeed been cancelled. Each time, after standing in a long queue I was informed that the cancellation is still pending.

I again went on Friday, 9 February 2018 only to be informed that nothing had been done yet. I went again today, 12 February 2018, nearly a month after the initial problem started - still no solution !

Today I was told that my bank account will be debited an amount of R 4 162.89 on 5 March 2018 and that nothing can be done about it !!! As mentioned, the amount for the FreeMe 10GB Deal was R1099-00 - the only amount that must go off my debit order on 5 March 2018 is R 1957.95 ! Any other amount must be for Sibongiseni ***o’s account as he created this problem and he is responsible for the payment of the amount of R 2204.94 - definitely not me !

All attempts to resolve my problem have been unsuccessful up to now. This unacceptable and totally unprofessional situation must please be sorted out expeditiously - before the debit date of 5 March 2018.

My contact with TELKOM regarding this matter has been a very unpleasant experience ! Your prompt resolution and feedback regarding this matter will be appreciated.

Kind Regards