Unpleasant Experience

I am very disappointed with the level of service I received from Telkom, they experience I received in unpleasant.. My account was in arrears and their collections department decided to debit an exorbitant amount without consulting me and afterwards when I follow up to have my account activated they are telling me I should wait for 10 working days and they said they cannot even escalate until the 10th day is reached. I am still without service. So much for a repeat client that I am.

I do not foresee myself extending any further contracts with them if this is how I will be treated.

Debit went off on the 22nd Sept but still they cannot confirm receipt thereof!